In our efforts to achieve 100% customer satisfaction, Opal Trading Co. offer a full 14 day money back guarantee on all stock jewellery and unset finished stones commencing on the date of receival. Notification or returns must be submitted to Opal Trading Co. in writing within the 14 day period. Any costs incurred for the return of the item shall be payable by the customer. Any item being returned must be undamaged and in its original condition. If any returned items are damaged or not in original condition, the customer shall be liable to bear any costs to have the item repaired or replaced. Any return transactions can only be refunded to the credit card, bank account or financial institution that was used in the initial order. All transactions are processed in Australian dollars, therefore any refunds made into a foreign account may vary dependant on the currency fluctuation during the 14 day period. Opal Trading Co. do not hold any liability for any varied currency exchange rates during the 14 day period. Due to the policies of our payment gateway providers, some refunds may take up to 5 business days to process. Please note – Custom made jewellery & unset opals cut for custom orders cannot be refunded.