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DELIVERIES & RETURNS

Delivery charges:

Here at Opal Trading Co. we endeavour to achieve 100% customer satisfaction in every aspect of our business and delivery is no exception! We are happy to be able to offer our loyal customers;
– ZERO RISK deliveries!!!
– All orders will be placed in one of our crafted giftware display cases, then inserted into a padded courier bag prior to sending
– Free global delivery on any orders over $550 AUD Inc. GST – 24hr guarantee on order placement & fulfilment
– All orders sold & sent by Opal Trading Company are fully insured against loss, theft, or damage during transit. FREE OF CHARGE!
– All orders shall require a signature upon delivery
– Any orders under $550 AUD Inc. GST will incur a small charge of $16.50 AUD Inc. GST
– GST will only be added to orders within Australia. International orders will not incur a 10% charge for GST

TERMS & CONDITIONS

Returns Policy:

In our efforts to achieve 100% customer satisfaction, Opal Trading Co. offer a full 14 day money back guarantee on all stock jewellery and unset finished stones commencing on the date of receival. Notification or returns must be submitted to Opal Trading Co. in writing within the 14 day period. Any costs incurred for the return of the item shall be payable by the customer. Any item being returned must be undamaged and in its original condition. If any returned items are damaged or not in original condition, the customer shall be liable to bear any costs to have the item repaired or replaced. Any return transactions can only be refunded to the credit card, bank account or financial institution that was used in the initial order. All transactions are processed in Australian dollars, therefore any refunds made into a foreign account may vary dependant on the currency fluctuation during the 14 day period. Opal Trading Co. do not hold any liability for any varied currency exchange rates during the 14 day period. Due to the policies of our payment gateway providers, some refunds may take up to 5 business days to process. Please note – Custom made jewellery & unset opals cut for custom orders cannot be refunded.

Security Policy:

It is in our best interest to ensure all payment methods made by our customers are secure. For your piece of mind, our website opaltradingco.com is covered by a secure SSL server. Like many ecommerce platforms, all personal information and credit card details that are input on our site are made via a secure encryption service that keeps your information private and confidential. All online payments shall be made via a specified payment gateway or financial institution

E.g. Stripe or AfterPay

Authenticity of Opals:

Opal Trading Co. sells solid Australian opals ONLY.
No fake or synthetic opals will ever be for sale on opaltradingco.com
All items sold online will come complete with a letter of authenticity upon sale. The document provided will have a detailed analysis about the item, including; Origin, classification, weight, colour & dimensions. This document is a great source of authenticity for valuation and insurance purposes.

Free delivery:

Here at Opal Trading Co. We endeavour to achieve 100% customer satisfaction in every aspect of our business and delivery is no exception!

We are happy to be able to offer our loyal customers;

– ZERO RISK deliveries!!!

– All orders will be placed in one of our crafted giftware display cases, then inserted into a padded courier bag prior to sending

– Free global delivery on any orders over $500 AUD – 24hr guarantee on order placement & fulfillment

– All orders sold & sent by Opal Trading Company are fully insured against loss, theft, or damage during transit. FREE OF CHARGE!

– All orders shall require a signature upon delivery
– Any orders under $500 AUD exc. GST will incur a small charge of $16.50 AUD inc GST

– GST will only be added to orders within Australia. International orders will not incur a 10% charge for GST Deliveries to most countries is
approximately 5 -10 working days.

All orders are sent via Air Mail, are fully insured and will require a signature on receival. High value items can be delivered via Fed Ex upon request (Additional charges may apply).

GST & Prices:

GST (Goods & Services Tax) is a value-added tax of 10% which majority of Australians are obliged to pay. It is added to nearly all goods and services transactions made in Australia.
Any transactions made by our international customers making payments from overseas are not obliged to pay this tax.
All prices shown on our website are exclusive of GST. For our Australian customers, the GST will be automatically calculated within the shopping cart payment process.

Currency rates:

All prices on our website are in Australian dollars.
All orders will be processed in Australian dollars.
Any currency conversions on our website are to be used as a guide only.

Privacy policy:

ALL PERSONAL INFORMATION SHALL REMAIN PRIVATE AND CONFIDENTIAL!

Taxes:

It is highly unlikely that any import taxes will be imposed by your home country when purchasing Australian Opals from opaltradingco.com However, in some cases, it may be possible that customers may be required to pay some form of import tax by their own government. It may be advisable to contact your local authority to ensure no import taxes are required prior to making your purchase.

Again, it is highly unlikely but, In the case of a refund, any import taxes and/or associated costs shall be at the expense of the customer. Opal Trading Company is not liable for any additional costs during the refund process

Conversion rates:

All transactions are made in Australian dollars.
Currency conversions are made by the customers financial institution and are not dictated by Opal Trading Co.
Exchange rates vary on a daily basis so it is advisable to contact your financial institution for up-to-date rates prior to finalising your online order.

Ring resizing:

All rings displayed on our website are Australian standard sizes.
If you require a ring re-size, there are a number of things you need to consider. Re-sizing will take approximately 10 business days to complete. Any re-sizing may incur a $55 AUD surcharge.

COPYRIGHT

Opal Trading Company (Opal Trading Co. or opaltradingco.com) retain all ownership of digital images and content, including movies, articles and or text which appear on this site. Any reproduction of these images or content require written approval by Opal Trading Company prior to use.
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