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Who we are

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Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

Progress: We are committed to progressing our client’s website projects to completion – published out into the online world.  To do this we provide our clients with various * tools, checklists, reminders and prompts, guidance and support throughout the process to help you provide us with the necessary information we require to create the site.  * The level of this is dependent upon the package you have chosen.  When taking on a site we schedule our time and resources accordingly with the expectation that there will be reasonable progress on receiving the necessary information required to progress the site.  Therefore, it is important to note that where progress/communication is stalled/idle/halted and site content and requirements have not been provided to us within 30 days of us sending your initial welcome e-mail/getting started guide, or site edits/feedback are received outside of 10 working days of initial request, the site may become classified as ‘Dormant/Idle’.  Where sites become classified as ‘Dormant/Idle’ there may be a delay of 3-4 weeks for the site to re-enter our production schedule and a reactivation fee of $249 will apply.  This policy covers the additional costs incurred for resource commitments, scheduling demands and potential missed opportunities for us to attend to other business activities.  Therefore, we highly recommend communicating effectively throughout the process – this relates to providing initial site requirements, responding to queries/requests for clarification or more information and providing site feedback/edits.  We also understand that sometimes events occur to throw a spanner in the works of progress; simply contacting us to communicate any potential delays can in most cases, enable us to reschedule resources and help to avoid any dormant/idle fees.  So let’s keep the lines of communication open to help facilitate timely delivery of the site and a smooth and rewarding process for all involved.

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